MOSCENTS Shipping Policy

At MOSCENTS, we carefully pack each order to help ensure that your products arrive safely and in good condition. Please read our shipping policy before placing an order.

1. Order Processing Time

Orders are usually processed within 1 to 3 business days after payment confirmation.

For made-to-order, customized, bulk, or promotional orders, processing may take longer. We will inform you if your order requires additional preparation time.

Orders are processed from Monday to Saturday, excluding Sundays and holidays.

2. Shipping Coverage

MOSCENTS currently ships within the Philippines through available courier partners.

Shipping availability may depend on your location and courier serviceability.

3. Delivery Timeframe

Estimated delivery time after handover to the courier:

Delivery times may vary depending on courier delays, weather conditions, holidays, high-volume sale periods, incorrect address details, or other circumstances beyond MOSCENTS’ control.

4. Shipping Fee

Shipping fees are shouldered by the customer unless there is an ongoing promotion or free shipping offer.

The final shipping fee will depend on the customer’s location, order weight, parcel size, and selected courier or platform.

5. Courier Handling

Once the order has been handed over to the courier, delivery time and handling are already under the courier’s responsibility.

MOSCENTS is not liable for delays caused by the courier, but we will assist customers in tracking and coordinating delivery concerns whenever possible.

6. Tracking Details

Once your order has been shipped, we will provide the tracking number or shipment details through your chosen order channel.

Customers are responsible for monitoring the delivery status of their parcel.

7. Incorrect or Incomplete Address

Please make sure that your name, complete address, mobile number, and delivery details are correct before confirming your order.

MOSCENTS will not be responsible for failed delivery due to:

1. Incorrect address.
2. Incomplete delivery details.
3. Unreachable mobile number.
4. Customer unavailable to receive the parcel.
5. Refusal to accept delivery.

If the parcel is returned to MOSCENTS due to customer error, the customer may be required to shoulder the reshipping fee.

8. Failed Delivery or Returned Parcel

If the courier attempts delivery but the customer is unavailable, unreachable, or refuses to receive the parcel, the order may be returned to MOSCENTS.

For returned parcels due to customer-related reasons, we may reship the order once the customer settles the additional shipping fee.

Refunds may not be issued for failed deliveries caused by incorrect information, refusal to receive, or customer unavailability.

9. Damaged or Leaked Items During Shipping

We pack our products with care, but if your item arrives damaged or leaked, please contact us within 48 hours from receipt.

Please provide:

1. Clear photo or video of the damaged or leaked item.
2. Photo of the packaging.
3. Photo of the waybill or shipping label.
4. Order number or proof of purchase.

We will review the concern and may offer a replacement, partial refund, or full refund depending on the situation.

10. Lost Parcels

If your parcel appears to be lost while in transit, MOSCENTS will help coordinate with the courier.

Replacement or refund will depend on the courier’s investigation result and the shipping arrangement used.

11. Delays Beyond Our Control

MOSCENTS is not responsible for delays caused by:

1. Courier delays.
2. Weather disturbances.
3. Natural disasters.
4. Holidays or peak sale periods.
5. Government restrictions.
6. Incorrect delivery details.
7. Failed delivery attempts.

We appreciate your patience and understanding during these situations.